Landscape photograph of the North Cornish Coast

Update: September/October 2020

As a customer-focused business, we are committed to monitoring the latest government advice surrounding Covid-19, to reassure our guests, employees and property owners and to provide clear guidelines during these uncertain times, enabling us to welcome guests safely into our Cornish Gems. 

We acknowledge the Government's announcement dated 9th September detailing the restrictions for gatherings of more than 6 people, which is was enforced on 14th September 2020. 

This new rule supersedes the previous guidelines of only two households being able to holiday together. People from multiple households can now stay together as long as group numbers do not exceed six. If one household or support bubble is greater than 6, they are exempt from this rule. Further information can be found on the government website here. It is the responsibility of the guest to make sure they are able to comply with the current guidelines.

If you have a booking with us and are due to arrive in 2020, we will be making contact (via email) with any bookings that may be affected with a link to the online guest account for further details. We will be contacting guests who are due to stay in the next few weeks first. 

EXISTING BOOKINGS:

Your online Cornish Gems account will outline our Covid-19 guidelines including revised check in and check out times, the welcome pack amendment and more. Please take a moment to log-in and read the detailed information ahead of your stay. We also ask that all members of the party download the NHS Covid-19 App ready to scan the NHS track and trace QR code that will be in the property for your arrival. 

NEW BOOKINGS:

We continue to take bookings for 2020 and 2021 under the new guidelines and will be monitoring for any further updates. Keeping you, our team and the local community safe during your stay is our priority and while some things may be different, we very much want to ensure that your holiday is an enjoyable one. ​We must all play our part in minimising the risk of transferring Coronavirus infection and for that reason we want to be transparent about how things will have been adapted whilst you are staying at one of our properties.

All of our Gems will receive the strictest of cleaning guidelines druing each changeover. Cleaning teams will be paying special attention to high touch areas like handles, surfaces and light switches and bed linen will be laundered at over 60 degrees. Disposable pillow protectors will largely be used on each changeover (where the Cornish Gems team clean) and/or pillow protectors will be washed and replaced where properties are changed over by third parties. Our property management teams have extended their working day, allowing fewer members of the team to be in the property at any one time and also to allow time address any issues that may arise on changeover. In light of this our check in and check out times have been amended.

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