Cornish Gems Owners FAQs

Read our FAQs to help you make a decision

1.Do we take a Damage Deposit?
Yes, we preauthorise a minimum damage deposit of £250 from all of our guests before they arrive at your property. 
2. Owner usage - How many weeks can we book?
We ask that owners restrict their usage to six pre-booked weeks per year and that only one of the weeks is in the peak months of July and August. Over and above the six weeks allocation, we also offer unlimited last minute owner bookings when the property is still available 7 days prior to your desired arrival. 
3. How do we book owner weeks?
When your property goes live with Cornish Gems you receive access to your private online owner account. All private use of your property can be booked through this section which integrates with our main booking system. As a thank you to our owners we offer a 50% reduction on the standard changeover cost for all owner stays.
4. Do we have to accept dogs and will it affect bookings if we don't?
           Cornwall is the perfect place for dogs and a large number of guests want to bring their much loved canine friend with them on holiday. Over 30% of our bookings are from guests bringing their dogs on holiday. if your property lends itself to welcoming dogs (e.g no carpet on the ground floor), we do recommend you consider accepting them. We outline our dog house rules to all guests and can genuinely confirm we tend not to experience problems. Accepting dogs will boost the income we can achieve for you. 
5. Can we just place our house with you from May to September?
Our clients book holidays in Cornwall all year round so we do ask for year round availability of your property. We are happy to discuss exceptions to this rule for particular properties.
6. Do you you deal with complaints?
We speak to guests prior to arrival and once during their stay to make sure everything is perfect for them. This gives guests the opportunity to flag up any problems and allows us to solve any issues immediately. Should the guest feel their complaint has not been rectified to their satisfaction we would advise them to send the complaint in writing at the completion of their holiday. We will then investigate the complaint internally and aim to reach a satisfactory conclusion for both parties.
7. What if the boiler breaks?
We work with both Blue Flame and British Gas who offer a range of packages that cover both heating and electrics. These packages offer peace of mind and great savings on potentially expensive maintenance issues. The team can advise on the best plan to suit your property.
8. Can you guarantee the bookings?
We cannot guarantee bookings, our rental projections are realistic and based on our wealth of expertise within the luxury holiday lettings market.
9. What upgrades can I make to increase revenue?
We can advise you of the key features guests ask for when looking for a holiday property, WIFI is always top of the list.
10. Should I get a sofa bed for the lounge so the house can accommodate more guests?
Although it may be something you require for your own purposes, we do not actively encourage the use of sofa beds within our properties. If you have a sofa bed in the lounge we wouldn't advertise this feature online.

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