Cornish Gems Privacy Policy

Please read the following information.

Privacy & Cookie Policy

At Cornish Gems Limited we are committed to protecting and respecting your privacy.

This policy (together with our terms of use and terms and conditions of hire) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Cornish Gems Limited of Carne House, Western Extension, Threemilestone Industrial Estate, Threemilestone, Truro, Cornwall. TR4 9LD.

Our nominated representative for the purpose of the Act is Nadia Macer-Wright.

Information we may collect from you:

When you make a booking on this website, over the phone or in person, we will collect certain personal data about you and about any other person you include on your booking. The sort of personal data we collect will be information such as name, address, email address, telephone number, date of birth and personal travel preferences. We need to collect this information in order to arrange your holiday accommodation and any other services you are requesting.

If you make a purchase from us, your card information is not held by us, it is collected by our third-party payment processors who specialise in the secure online capture and processing of credit/debit card transactions.

We may also collect and process the following data about you:

How we use your information:

We use information held about you in the following ways:


If you made an enquiry or purchase with us, your personal data may be used by us to contact you via email, telephone, text or post with information and offers relating to products or services similar to those about which you enquired or which you purchased.

We will only do this if you have not opted-out of such marketing either at the point where we collected your contact details; by contacting us on any of the contact details below, or by updating your preferences in your guest account (if applicable).

How long we keep your information for:

We review our retention periods for personal information on a regular basis. If you have made a booking or enquiry with us we will keep your information for up to 3 years from the date of your last correspondence, or guest account activity.

If you have subscribed to our email newsletter you will remain subscribed until such time as you unsubscribe. You can unsubscribe by clicking the link at the bottom of any newsletter.

Who has access to your information?

We will not pass your contact details to a third party for marketing purposes unless you have agreed that we may do so.

We may pass your information to our third-party service providers, agent subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. Such service providers include email and digital marketing agencies and our payment processing company.

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service, such as our webchat facility which you may provide your email address for further correspondence or a call back service where you may provide you telephone number for us to call you on. We have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.

When necessary, and inline with our booking conditions, we may also pass your contact details onto the owner of the property you stayed at.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Transferring your information outside of Europe

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your booking, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at Cornish Gems, Carne House, Threemilestone Industrial Estate, Truro, TR4 9LD.  

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we put on your computer. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.  Our website uses cookies to enable us to see, for example, which pages at our site you visit to ensure content on those pages is displayed correctly. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Cookies also allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

We also use Cookies for Google Analytics's software to carry out statistical analysis of page use, page interactions, conversion tracking and paths through This is known as web metrics. This information allows us to identify customers and more accurately understand their individual behaviours and needs. This means that we can more easily tailor offers and information which may be of interest to individuals. Our digital marketing agency has access to this along with other Cornish Gems data, to help increase the relevancy of our direct marketing. This information is not shared with any other parties. To get a better idea of our demographics and users’ interests we have implemented Google Analytics features based on Display Advertising (Google Analytics Demographics and Interest Reporting).

You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. In addition, you can use the Google Analytics Opt-Out Browser Add-on to disable tracking by Google Analytics. We will use the data provided by Google Analytics Demographics and Interest Reporting to develop the site and content around our users' interests

We also use Facebook marketing cookies to help us improve the relevancy of advertising campaigns you receive. These cookies will send information on your browsing behaviour to Facebook.

For more information on how all these cookies work and to amend your preferences please see our 'Cookies Policy'.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to