A Gems Welcome – what's included

Cornish Gems Coronavirus COVID-19 Update

We are sure that like us, you are looking forward to your break in Cornwall.

The wellbeing and safety of our guests and housekeeping teams is of paramount importance. Following the guidance from recently undertaken risk assessments, we have been advised that we should avoid adding a welcome pack/hamper full of items procured from multiple sources that requires a number of people to pack.

Taking heed of this information, we will be unable to provide our usual welcome hampers at properties managed by Cornish Gems. This change will also apply to some of our non Cornish Gems managed properties too.

As an alternative, all affected guests will be provided with an e-voucher that will be available to download within the guest login area of our website to redeem with one of the following companies:

Enabling you to order retail items to be couriered directly to your home or order food to be delivered direct to your holiday cottage doorstep. If you are arranging for food deliveries to be delivered directly to your holiday cottage, deliveries should be scheduled for when you are in residence. Cornish Food Box can also offer a collection service which can be booked at the time of placing your order.

If you are unsure as to whether the changeover at your property is managed by our in house team, the Home Truths section on each property website page states if the property is serviced by Cornish Gems or the property owner.

If there is no e-voucher in your guest account, a welcome hamper will be provided by the owner.

The Cornish Gems property management team have reviewed and amended their cleaning protocols and procedures in line with industry guidelines and have shared these with our owners. Your holiday home will be prepared, ready for you to start your holiday with confidence.

Read on to find out more ...

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