Property Supervisor

Salary: Starting from £18,000

Type: Full Time permanent

The Role:

We are looking for motivated and inspiring team leader to deliver an exceptional property management service to our clients (property owners) and meet the expectations of our discerning guests. Through the management of a small team of housekeepers you will be responsible for ensuring a smooth and efficient changeover of properties in your designated area. You will be responsible for ensuring company policies and procedures as well as standards of cleanliness and service are met at all times.

Main Responsibilities:

Ensure smooth, efficient and cost effective changeovers of all designated properties.

Assisting with the weekly rota to ensure your properties and staffing levels are adequately fulfilled.

Ensure all inventory items for your properties do not fall below the Cornish Gems minimum requirements.

Ensure your properties are cleaned to an immaculate condition and in line with the Cornish Gems benchmark.

Provide basic maintenance where necessary within the properties. Ensuring all escalated jobs are documented and concluded in line with Cornish Gems procedures.

Manage performance of housekeepers conducting line manager duties and performance management.

Accurate compiling and submission of time sheets for your team.

Manage owner laundry for your properties.

Prepare all linen and welcome packs for all changeovers of your properties as per Cornish Gems procedure ensuring all properties have required items for all bookings.

Respond to calls from head office outside of office hours (call out fee applicable in line with Cornish Gems company policy and procedure).

Responsible for the health and safety of your housekeepers at the properties in line with Cornish Gems’ company policy.

Accompany the Property Operations Manager to owner meetings where necessary.

Knowledge, Skills and Experience Needed for the Job:

• Experience in managing a team
• Experience in a housekeeping role
• Excellent organisation and communication skills
• Good standard of English, both written and spoken
• Ability to multitask
• Ability to carry out physical duties of the role
• Packing and carrying linen
• Transporting hampers and ‘welcome pack’ provisions
• Assisting with moving furniture when inspecting properties
• Ability to carry out basic maintenance
• Use a screwdriver to tighten loose screws
• Change light bulbs
• Use lubricant to loosen stiff or stuck fixtures and fittings
• Pro-active and can do attitude
• Strong Team Player
• Ability to motivate and encourage others
• Positive attitude to problem solving
• Good IT skills spreadsheet and word processing

Job Context and any other relevant information

35 hours per week Monday- Saturday between 09:00am-18:00pm.

Based at Truro office and client sites.

Starting salary £18,000 plus bonus potential.

28 days holiday per annum, with increases based on length of service.

25% discount at Cornish Gems Coffee Lounge in St Ives

Discounted stays at properties on our portfolio*

Company pension scheme*

Range of additional employee benefits which include; cycle to work scheme and childcare vouchers.*

Access to company vehicle to perform role

Post holder must hold a full clean driving licence

* T&Cs apply

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Cornish Gems Housekeeping Positions

Cornish Gems are currently looking for dedicated Housekeeping staff that are looking for Friday and Saturday work. With continued growth within our Property Management Department, we are now requiring a strong Friday and Sat team to change over a variety of properties inline with our company standards. We have a number of vacancies open in key areas across Cornwall and transport will be provided. You must have a keen eye for detail and we will provide you with specialist training.

You will work as part of a team within luxury holiday homes within your local area with ongoing support from your line manager.

Job purpose

To ensure a smooth and efficient changeover of properties in your designated area. You will be responsible for ensuring Company policies and procedures are adhered to as well as standards of cleanliness and service are met at all times.

Why work for us?

• An Investors in People Gold Accredited Company
• Competitive rates of pay
• Performance related rewards
• A great working environment
• Be proud to work for a reputable, industry leading, fast growing Cornish company
• Company induction and training with ongoing support
• Childcare vouchers
• Cycle to work scheme
• 25% off our Cornish Gems Coffee Lounge in St.Ives
• Development opportunities
• Equal opportunities employer and welcome applicants from all areas of the community

About you

You will  have worked in a similar environment before, and have proud and positive attitude.

You will be happy and keen to work within our expected standards of quality and work with your Property Manager in an efficient, cooperative manner.

Enthusiasm is important and You will be able to overcome challenges confidently maintaining professionalism at all times, especially if you meet guests as part of your daily routine.

You will have experience in reporting essential details to rectify any issues upon change over.

Good communication skills.

You will need to be available between 10:00-4:30 on Fridays and Saturdays.

Our most popular changeover days are Friday and Saturday, although there is other weekday work at times. It’s preferable if you have a full driving licence however some transport is available.

How to apply

If you think you meet the criteria above then we'd love to hear from you.

Please get in touch and ask for an Application Form from Laura, Recruitment and Training Coordinator, laura@cornishgems.com

01872 241241 #219

Upon successful application you will be required to attend an interview at our Head Office in Threemilestone Industrial Estate, Truro.

We will endeavour to respond to all applicants, however on occasion, due to high volume of response we may not be able to respond to all applicants therefore if you do not hear from us within two weeks you have been unsuccessful on this occasion but please continue to look at our Job Opportunities.

 

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