5 Reasons to join the Cornish Gems Team

  1. An Investors in People Gold Accredited Company
  2. Competitive rates of pay
  3. Performance related rewards
  4. A great working environment
  5. Be proud to work for a reputable, fast growing Cornish Company

Customer Service & Maintenance Assistant

Job purpose

Cornish Gems primary USP for property owners is the provision of a fully managed service, offering a range of supporting property management services from housekeeping and linen hire through to maintenance.

An opportunity is available to become part of an award winning team in the luxury holiday letting industry with the company looking to recruit a part time Customer Services & Operations assistant to support our portfolio of luxury holiday accommodation. You will be the first point of contact for our guests should they encounter an issue at one of our properties, dealing with a variety, and at times challenging situations, in a calm, professional and satisfactory manner. In addition to this you will be evaluating feedback from guests and using your findings to make recommendations to the department on areas that need improvement to continue to meet and ultimately exceed customer expectations.


£17,000 - £18,500 per annum

Full time contract:

35 hours 5 days including Saturdays 9am - 5pm / 10am-6pm

Some additional out of hours cover required

Why work for us?

About you

The ideal candidate will have worked in a similar Customer Service, fast paced, problem solving environment.

You will have a practical approach with an understanding of property maintenance.

You will be happy to work in a busy office, offering a luxury service to both our guests and property owners.

Enthusiasm is important and You will be able to overcome challenges confidently, maintaining professionalism at all times.

You will have knowledge of IT systems and the ability to pick up new systems quickly.

You will need to be able to work Saturdays and cover our out of hours phone service on a rota basis, one week in every four (retainer paid).

You will be able to work from both our St Ives and Truro office.

How to apply

If you think you meet the criteria above then we'd love to hear from you.

To apply, please send your CV and covering letter to Hannah Smith Customer Service & Maintenance Operations Manager hannah.smith@cornishgems.com

No agency please

Property Supervisor(s) - various locations

The Role

We are looking for motivated and inspiring team leader to deliver an exceptional property management service to our clients (property owners) and meet the expectations of our discerning guests. Through the management of a small team of housekeepers you will be responsible for ensuring a smooth and efficient changeover of properties in your designated area (cluster of approx 10 properties). You will be responsible for ensuring company policies and procedures as well as standards of cleanliness and service are met at all times.

Main Responsibilities

Ensure smooth, efficient and cost effective changeovers of all designated properties.

Assisting with the weekly rota to ensure your properties and staffing levels are adequately fulfilled.

Ensure all inventory items for your properties do not fall below the Cornish Gems minimum requirements.

Ensure your properties are cleaned to an immaculate condition and in line with the Cornish Gems benchmark.

Provide basic maintenance where necessary within the properties. Ensuring all escalated jobs are documented and concluded in line with Cornish Gems procedures.

Manage performance of housekeepers conducting line manager duties and performance management

Accurate compiling and submission of timesheets for your team.

Manage owner laundry for your properties

Prepare all linen and welcome packs for all changeovers of your properties as per Cornish Gems procedure ensuring all properties have required items for all bookings.

Respond to calls from head office outside of office hours (call out fee applicable in line with Cornish Gems company policy and procedure)

Responsible for the health and safety of your housekeepers at the properties in line with Cornish Gems’ company policy.

Accompany the Property Operations Manager to owner meetings where necessary.

Knowledge, Skills and Experience Needed for the Job

Experience in managing a team

Experience in a housekeeping role

Excellent organisation and communication skills

Good standard of English, both written and spoken

Ability to multitask

Ability to carry out physical duties of the role

Ability to carry out basic maintenance

Pro-active and can do attitude

Strong Team Player

Ability to motivate and encourage others

Positive attitude to problem solving

Good IT skills spreadsheet and word processing

Job Context and any other relevant information

35 hours per week Monday- Saturday between 09:00am-18:00.

Based at Truro office and client sites.

Starting salary £19,000 plus bonus potential.

28 days holiday per annum, with increases based on length of service.

25% discount at Cornish Gems Coffee Lounge in St Ives

Discounted stays at properties on our portfolio*

Company pension scheme*

Range of additional employee benefits which include; cycle to work scheme and childcare vouchers.*

Access to company vehicle to perform role

Post holder must hold a full clean driving licence

* T&Cs apply

To apply, please send CV and covering letter to claire.seddon@cornishgems.com

Job Type: Full-time


Cornish Gems Housekeeping Positions

Cornish Gems are currently looking for dedicated Housekeeping staff that are looking for Friday and Saturday work. With continued growth within our Property Management Department, we are now requiring a strong Friday and Sat team to change over a variety of properties inline with our company standards. We have a number of vacancies open in key areas across Cornwall and transport will be provided. You must have a keen eye for detail and we will provide you with specialist training.

You will work as part of a team within luxury holiday homes within your local area with ongoing support from your line manager.

Job purpose

To ensure a smooth and efficient changeover of properties in your designated area. You will be responsible for ensuring Company policies and procedures are adhered to as well as standards of cleanliness and service are met at all times.

Why work for us?

About you

You will  have worked in a similar environment before, and have proud and positive attitude.

You will be happy and keen to work within our expected standards of quality and work with your Property Manager in an efficient, cooperative manner.

Enthusiasm is important and You will be able to overcome challenges confidently maintaining professionalism at all times, especially if you meet guests as part of your daily routine.

You will have experience in reporting essential details to rectify any issues upon change over.

Good communication skills.

You will need to be available between 10:00-4:30 on Fridays and Saturdays.

Our most popular changeover days are Friday and Saturday, although there is other weekday work at times. It’s preferable if you have a full driving licence however some transport is available.

How to apply

If you think you meet the criteria above then we'd love to hear from you.

Please get in touch and ask for an Application Form from Laura, Recruitment and Training Coordinator, laura@cornishgems.com

01872 241241 #219

Upon successful application you will be required to attend an interview at our Head Office in Threemilestone Industrial Estate, Truro.

We will endeavour to respond to all applicants, however on occasion, due to high volume of response we may not be able to respond to all applicants therefore if you do not hear from us within two weeks you have been unsuccessful on this occasion but please continue to look at our Job Opportunities.