5 Reasons to join the Cornish Gems Team

  1. An Investors in People Gold Accredited Company
  2. Competitive rates of pay
  3. Performance related rewards
  4. A great working environment
  5. Be proud to work for a reputable, fast growing Cornish Company

Cornish Gems: Property Operations Manager

Who we are:

Celebrating 11 years of trading, Cornish Gems (CG) are renowned as the ‘go to’ company when it comes to the marketing and management of luxury holiday properties in Cornwall and Devon. CG was the first company specialising in offering ‘luxury’ properties to rent for holidays via a fully managed solution for property owners (changeover servicing and maintenance). Our property management service has received significant investment over the years to refine standards, meet the demands of our growing customer base and ensure our position as the experts in the industry.

The Role:

We are looking for an inspiring and effective manager to ensure the delivery of an exceptional property management service to our clients (property owners) and meet the expectations of our discerning guests. We require an effective communicator that can competently work with other CG departments to achieve company goals whilst building rapport and trust with our clients.

Main responsibilities:

Oversee, support and motivate a department of over 80 housekeeping staff.

Direct line manager for 11 people: 10 regional Property Supervisors and the in-house Recruitment and Training coordinator.

The primary point of contact for owners with regards to our property management service, attending meetings (as required).

Ensure the Property Management Department is fully staffed and adequately trained all year round.

Ensure the service delivered by our property management team meets company 5 star standards.

Price up housekeeping management costs for new properties joining the portfolio.

Analyse the 10 regional property clusters to ensure maximum efficiency and profitability - this includes financials, logistics and staffing.

Work with and create excellent lines of communication with the relevant departments at Cornish Gems to ensure the Cornish Gems’ standards with regards to service and quality for our property management service are maintained.

Be a point of contact and escalation for the customer service and portfolio team in responding to property management queries.

Oversee the production of the weekly housekeeping rota.

Responsible for the timely and accurate submission of housekeeping hours to payroll, ensuring timesheets are submitted in line with company policies.

Carry out regular spot checks at properties to ensure Cornish Gems’ standards are being maintained.

Evaluate the service we provide and make recommendations for further improvement and efficiency.

Maximise profits and efficiency for the department.

Requirements for the role:

Competent leadership skills and the ability to motivate and encourage others.

Proven track record successfully managing a team and their performance including; appraisals, rotas, holiday and sickness.

Previous experience in an operational role.

Excellent organisation skills and ability to multitask.

Excellent communication skills, both verbal and written.

Excellent numerical and problem solving skills.

Pro-active and ‘can do’ attitude.

Strong team player.

Competent using Mac computers, spreadsheets and word processing suites.

Job Context and other relevant information:

Permanent contract, 35 hours a week, 9-5pm (Mon-Sat with Wednesday or Thursday off).

£24,000 pa salary with 10% performance related bonus potential and company profit share (OTE in excess of £27,000).

28 days holiday per annum, with increases based on length of service.

25% discount at Cornish Gems Coffee Lounge in St Ives.

Discounted stays at properties on our portfolio.*

Company pension scheme.*

Range of additional employee benefits which include; cycle to work scheme and childcare vouchers.*

Access to company vehicle to perform role.

Post holder must hold a full clean driving licence.

*Terms and conditions apply.


To apply for the role, please email your CV and covering letter to nadia@cornishgems.com Closing date is Monday 19th March.

Cornish Gems Housekeeping Positions

Cornish Gems are currently looking for dedicated Housekeeping staff that are looking for Friday and Saturday work. With continued growth within our Property Management Department, we are now requiring a strong Friday and Sat team to change over a variety of properties inline with our company standards. We have a number of vacancies open in key areas across Cornwall and transport will be provided. You must have a keen eye for detail and we will provide you with specialist training.

You will work as part of a team within luxury holiday homes within your local area with ongoing support from your line manager.


To ensure a smooth and efficient changeover of properties in your designated area. You will be responsible for ensuring Company policies and procedures are adhered to as well as standards of cleanliness and service are met at all times.



You will  have worked in a similar environment before, and have proud and positive attitude.

You will be happy and keen to work within our expected standards of quality and work with your Property Manager in an efficient, cooperative manner.

Enthusiasm is important and You will be able to overcome challenges confidently maintaining professionalism at all times, especially if you meet guests as part of your daily routine.

You will have experience in reporting essential details to rectify any issues upon change over.

Good communication skills.

You will need to be available between 10:00-2:30 on Fridays.

Our most popular changeover days are Friday and Saturday, although there is other weekday work at times. It’s preferable if you have a full driving licence however some transport is available.


If you think you meet the criteria above then we'd love to hear from you.

Please get in touch and ask for an Application Form from Laura, Recruitment and Training Coordinator, laura@cornishgems.com

01872 241241 #219

Upon successful application you will be required to attend an interview at our Head Office in Threemilestone Industrial Estate, Truro.

We will endeavour to respond to all applicants, however on occasion, due to high volume of response we may not be able to respond to all applicants therefore if you do not hear from us within two weeks you have been unsuccessful on this occasion but please continue to look at our Job Opportunities.