5 Reasons to join the Cornish Gems Team

1. An Investors in People Gold Accredited Company 2. Competitive rates of pay 3. Performance related rewards 4. A great working environment 5. Be proud to work for a reputable, fast growing Cornish Company

Property Supervisor

The Role:

We are looking for motivated and inspiring team leader to deliver an exceptional property management service to our clients (property owners) and meet the expectations of our discerning guests. Through the management of a small team of housekeepers you will be responsible for ensuring a smooth and efficient changeover of properties in your designated area. You will be responsible for ensuring company policies and procedures as well as standards of cleanliness and service are met at all times.

Main Responsibilities

Ensure smooth, efficient and cost effective changeovers of all designated properties.

Assisting with the weekly rota to ensure your properties and staffing levels are adequately fulfilled.

Ensure all inventory items for your properties do not fall below the Cornish Gems minimum requirements.

Ensure your properties are cleaned to an immaculate condition and in line with the Cornish Gems benchmark.

Provide basic maintenance where necessary within the properties. Ensuring all escalated jobs are documented and concluded in line with Cornish Gems procedures.

Manage performance of housekeepers conducting line manager duties and performance management

Accurate compiling and submission of time sheets for your team.

Manage owner laundry for your properties

Prepare all linen and welcome packs for all changeovers of your properties as per Cornish Gems procedure ensuring all properties have required items for all bookings.

Respond to calls from head office outside of office hours (call out fee applicable in line with Cornish Gems company policy and procedure)

Responsible for the health and safety of your housekeepers at the properties in line with Cornish Gems’ company policy.

Accompany the Property Operations Manager to owner meetings where necessary.


Knowledge, Skills and Experience Needed for the Job

Experience in managing a team

Experience in a housekeeping role

Excellent organisation and communication skills

Good standard of English, both written and spoken

Ability to multitask

Ability to carry out physical duties of the role


Ability to carry out basic maintenance


Pro-active and can do attitude

Strong Team Player

Ability to motivate and encourage others

Positive attitude to problem solving

Good IT skills spreadsheet and word processing


Job Context and any other relevant information

Permanent position, 35 hours per week Monday- Saturday between 09:00am-18:00. Based at Truro office and client sites.

Starting salary £17,292.00 plus bonus potential.

28 days holiday per annum, with increases based on length of service.

25% discount at Cornish Gems Coffee Lounge in St Ives

Discounted stays at properties on our portfolio*

Company pension scheme*

Range of additional employee benefits which include; cycle to work scheme and childcare vouchers.*

Access to company vehicle to perform role

Post holder must hold a full clean driving licence


To apply, please send CV and covering letter to Louise Worthington louise@cornishgems.com 

Closing date 21 August 2017





Various housekeeping positions available


The Property Management Department are currently looking to recruit a number of housekeepers to assist with the imminent, busy Summer season. We’re looking for dedicated people who care about their work and strive for the highest standards.

We have a number of opportunities working as a Housekeeper across many beautiful locations of Cornwall in a variety of properties. One day you will be attending to a cliff top coastal mansion sleeping 15 and the next a cosy romantic cottage on the edge of a harbour, or even a contemporary penthouse apartment.

We’re looking for Housekeepers with a good understanding of effective cleaning methods within high end hospitality.


We are particularly looking for housekeepers in the following areas:




Why work for us?


An Investors in People Gold Accredited Company

Competitive rates of pay

Performance related rewards

A great working environment

Be proud to work for a reputable, industry leading Cornish company

Company induction and training with ongoing support

25% off our Cornish Gems Coffee Lounge in St.Ives

Recommend a friend scheme

Development opportunities

Equal opportunities employer and welcome applicants from all areas of the community


About you:

You may have worked in a similar environment before, and will have proud and positive attitude.

You will be happy and keen to work within our expected standards of quality and work with your Property Manager in an efficient, cooperative manner.

Enthusiasm is important and you will be able to overcome challenges confidently maintaining professionalism at all times, especially if you meet guests as part of your daily routine.

You will have experience in reporting essential details to rectify any issues upon change over.

Good communication skills.

Hours are typically 9.30-4.30 Fridays and Saturdays, although additional weekday shifts may be available. It’s preferable if you have a full driving licence however some transport is available from our Head Office.


How to apply:

If you think you meet the criteria above then we’d love to hear from you.

Please send your CV and speak to Laura, Recruitment and Training Coordinator

01872 241241 #219



Upon successful application you will be required to attend an interview at our Head Office in Threemilestone Industrial Estate, Truro.



We will endeavour to respond to all applicants, however on occasion, due to high volume of response, we may not be able to respond to all applicants therefore if you do not hear from us within two weeks you have been unsuccessful on this occasion but please continue to look at our Job Opportunities.

Cornish Gems has been nominated in the British Travel Awards 2017. Please vote for us here!

Nominee British Travel Awards 2017 Vote for Cornish Gems in the British Travel Awards 2017

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